Terms and Conditions

Last Updated: September 16, 2026

Welcome to Bespoke Wraps by Pure Bespoke.

These Terms & Conditions govern your access to and use of our website and your purchase of products from Bespoke Wraps by Pure Bespoke.

Bespoke Wraps is operated by Pure Bespoke, located at:

5111 Rue Bachand
Saint-Hubert, Quebec J3Y 0X3
Canada

Email: info@purebespoke.ca

Websites: purebespoke.ca and bespokewraps.ca

Bespokewraps.ca may redirect customers to the Bespoke Wraps section of purebespoke.ca, where products are displayed and purchases may be processed.

By accessing our website, creating an order, or purchasing a product from us, you agree to these Terms & Conditions together with any policies referenced below.

1. Eligibility to Purchase

By placing an order, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable to you.

If you are purchasing on behalf of a business or other organization, you confirm that you have authority to make the purchase on its behalf.

2. Products

Bespoke Wraps sells automotive films, installation products, and related accessories, including but not limited to:

Color Paint Protection Film, also referred to as Color PPF
Clear Paint Protection Film, also referred to as PPF
Vinyl wrap films
Automotive wrap and PPF installation tools
Accessories and related products

Product availability, specifications, finishes, dimensions, packaging, and other details may vary by product.

We make reasonable efforts to provide accurate product information and images.

3. Product Colour and Digital Images

Product photos and digital images are intended to represent the physical product as accurately as reasonably possible.

However, exact colour, shade, metallic effect, gloss level, satin appearance, texture, or finish cannot be guaranteed based solely on what is displayed on a computer, tablet, or mobile device.

Differences may result from:

screen calibration;
screen brightness;
device settings;
photography;
lighting conditions;
reflections;
viewing angle; and
other display conditions.

A slight difference between the appearance of a product online and its appearance in person does not, by itself, mean that the wrong product was supplied or that the product is defective.

When exact colour or finish is important, customers should contact Bespoke Wraps regarding the availability of a physical sample before purchasing a full roll or beginning a project.

This section does not apply where a product is materially different from the product ordered or does not conform to the description provided at the time of purchase.

4. Manufacturing Batch Variations

Minor variations in colour, finish, texture, or appearance may occur between separate manufacturing batches.

Customers should purchase enough material for an entire vehicle or project at the same time whenever possible.

Bespoke Wraps cannot guarantee an exact match between products manufactured in different production batches.

5. Wet-Apply and Dry-Apply Products

Certain PPF and Color PPF products may be designed for wet application, dry application, or another specific installation method.

Customers are responsible for:

selecting the correct application type;
reviewing the applicable product information;
understanding the installation method required; and
ensuring that the installer has the appropriate experience and tools.

Difficulty installing a product does not, by itself, mean that the product is defective.

6. Professional and Experienced Installation

Many products sold by Bespoke Wraps are professional installation materials.

PPF, Color PPF, and vinyl installation can require specialized knowledge, tools, techniques, and working conditions.

Certain products may be more suitable for professional or experienced installers.

The customer is responsible for determining whether the product and installation method are appropriate for their experience level, vehicle, surface, and intended application.

Bespoke Wraps does not guarantee installation results when products are installed by the customer or by a third party.

7. Surface Condition

The condition of the surface being wrapped can significantly affect installation, adhesion, removal, and final results.

To the extent permitted by applicable law, Bespoke Wraps is not responsible for paint lifting, clearcoat failure, paint separation, substrate damage, or similar damage associated with installation or removal from surfaces that are:

repainted;
improperly repaired;
poorly prepared;
aftermarket;
previously damaged;
improperly cured;
deteriorated; or
otherwise compromised.

Customers and installers are responsible for evaluating the condition and suitability of the surface before installation.

This limitation does not apply where the damage is caused by a defect for which Bespoke Wraps is legally responsible.

8. Inspection Before Installation

Customers and installers should inspect all film and products before cutting or installation.

The inspection should include, where applicable:

colour;
finish;
surface appearance;
dimensions;
visible defects;
product type;
application type; and
general condition.

If a suspected manufacturing defect or significant abnormality is discovered, the customer should stop cutting or installing the material and contact Bespoke Wraps as soon as possible.

Customers should provide clear photographs and/or video showing the issue.

Continuing to cut or install material after an obvious issue has been discovered may affect the remedy available under a voluntary commercial warranty.

Any such claim will be reviewed on a case-by-case basis and nothing in this section limits rights that cannot legally be excluded.

9. Product Storage

Unless different storage instructions are provided for a particular product, film should generally be stored in appropriate indoor conditions at approximately:

20°C to 26°C

and

below 50% relative humidity

Products should also be protected from excessive heat, cold, moisture, direct sunlight, contamination, and other conditions that may negatively affect the material.

Improper storage may affect product performance and may make a product ineligible for coverage under our voluntary commercial warranty where the storage conditions contributed to the issue.

Mandatory legal warranty rights are not excluded by this section.

10. Orders

Customers are responsible for reviewing their order before completing checkout.

This includes confirming:

product;
colour;
finish;
wet or dry application type where applicable;
dimensions;
quantity;
shipping address; and
billing information.

Once an order has been placed, changes may not always be possible.

11. Order Confirmation

After an order is completed, an electronic order confirmation will be provided in accordance with applicable requirements.

Customers should retain their order confirmation, invoice, and any other purchase documents for their records and for possible return or warranty claims.

12. Prices and Currency

Unless otherwise clearly stated, prices displayed on our website are in Canadian dollars (CAD).

Applicable taxes, shipping charges, and other charges will be displayed or calculated where applicable.

If other currencies are introduced on the website in the future, the applicable currency will be identified during the purchase process.

13. Payment

Full payment is generally required when an online order is placed unless another arrangement has been expressly agreed to by Pure Bespoke.

Orders may be subject to payment authorization and legitimate fraud-prevention checks before a transaction is completed.

14. Product Availability and Website Information

We make reasonable efforts to keep inventory, specifications, prices, descriptions, and other website information accurate.

Website information may be corrected or updated before a purchase contract is concluded.

Once a binding purchase has been concluded, the transaction will be handled in accordance with applicable law.

15. Special Orders and Backorders

Certain colours, films, products, or configurations may be special-order items or may need to be ordered from a manufacturer or supplier after the customer's order is placed.

Special-order and backordered products may have extended processing and delivery times.

Where applicable, estimated lead times may be communicated on the product page, during checkout, or directly to the customer.

Detailed shipping and processing information is provided in our Shipping Policy.

16. Order Cancellations

Cancellation requests are reviewed on a case-by-case basis.

Customers should contact us as quickly as possible if they wish to request cancellation of an order.

Once a special-order product has been ordered from the manufacturer or supplier specifically for the customer, it cannot be cancelled because of a change of mind, except where required by applicable law.

Nothing in this section limits statutory cancellation rights that may apply to an online purchase.

17. Change-of-Mind Returns

Eligible non-defective products may be requested for return within 14 days of delivery.

All returns require approval from Bespoke Wraps before the product is sent back.

To qualify for a change-of-mind return, the product must be:

unopened;
unused;
uncut;
uninstalled;
undamaged;
in its original packaging; and
in resalable condition.

Approved non-defective returns are subject to a 20% restocking fee.

The customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

Any refund will be issued after the returned product has been received and inspected.

These conditions apply to voluntary change-of-mind returns and do not limit statutory rights that may apply under consumer protection legislation.

18. Final Sale Products

The following products are final sale for change-of-mind purposes:

opened PPF rolls;
opened Color PPF rolls;
opened vinyl rolls;
cut material;
cut-to-length material;
custom products;
custom orders;
special-order colours;
special-order products;
clearance products identified as final sale;
used tools;
installed material; and
products that are no longer in their original resalable condition.

A final-sale designation for change-of-mind purposes does not remove rights relating to genuine defects, incorrect products, legal warranties, or other rights that cannot legally be excluded.

19. Special-Order Products

Special-order rolls, colours, films, or other products ordered specifically for a customer are final sale for change-of-mind purposes.

Once the product has been ordered from the manufacturer or supplier, it cannot normally be cancelled or returned because the customer:

changed their mind;
selected the wrong colour;
selected the wrong finish;
selected the wrong application type;
ordered too much material; or
no longer needs the product.

This section does not apply to genuine manufacturing defects or rights provided by applicable law.

20. Return Shipping

For approved non-defective returns, the customer is responsible for arranging and paying for return shipping.

Customers are responsible for adequately packaging returned products.

Bespoke Wraps is not responsible for damage caused during return transportation because of inadequate packaging or handling by the customer.

We recommend using a trackable shipping method for valuable returns.

21. Incorrect Products Shipped by Bespoke Wraps

If Bespoke Wraps ships a materially incorrect product, such as the wrong product, size, quantity, finish, or item, the customer should contact us as soon as possible.

Where the mistake was made by Bespoke Wraps, we will work with the customer to arrange an appropriate correction, replacement, return, or refund and will cover reasonable return or replacement shipping costs where appropriate.

A normal difference in how a colour appears on a digital screen compared with the physical material is not, by itself, considered shipment of the wrong product.

22. Shipping Damage

Customers should inspect packages and products promptly after delivery.

Visible shipping damage should be reported to info@purebespoke.ca within 48 hours of delivery whenever reasonably possible.

Please include:

order number;
photographs of the shipping package;
photographs of any damaged packaging;
photographs of the product;
photographs of shipping labels where relevant; and
a description of the damage.

Customers should retain the packaging and damaged product while the claim is being reviewed.

The 48-hour reporting request helps us make timely claims with shipping carriers. It does not eliminate rights that cannot legally be excluded merely because the customer did not report within 48 hours.

23. Manufacturing Defect Claims

If a customer suspects that film or another product contains a manufacturing defect, they should stop using, cutting, or installing the affected product as soon as reasonably possible after discovering the issue.

Contact info@purebespoke.ca and provide:

order number;
photographs;
video where useful;
description of the issue;
remaining material where applicable; and
batch, lot, or identifying information where available.

We may request additional information or inspection of the product before making a determination.

24. Defects Discovered During Installation

If an issue becomes apparent during installation, the installer should stop work and document the issue with clear photographs and/or video.

If the installer continues installing the material after an obvious issue has been discovered, any claim will be reviewed on a case-by-case basis.

We will review the evidence, the nature of the issue, how much material was used, installation conditions, and other relevant circumstances.

Continued installation after discovery of an obvious problem may affect coverage under a voluntary commercial warranty, particularly where continuing installation increased the loss or made the original defect more difficult to evaluate.

Nothing in this section removes rights that cannot legally be excluded.

25. PPF and Color PPF Commercial Warranty

Unless otherwise stated for a specific product, Bespoke Wraps PPF and Color PPF products include a 5-year commercial product warranty against covered manufacturing defects under normal intended use.

Commercial warranty coverage is subject to appropriate:

installation;
use;
maintenance;
handling; and
storage.

Damage or failure caused by improper installation, unsuitable surfaces, misuse, accidents, improper care, improper storage, unauthorized modifications, or other causes unrelated to a manufacturing defect is not considered a manufacturing defect.

Any applicable legal warranties remain separate from this voluntary commercial warranty.

26. Vinyl Commercial Warranty

Unless otherwise stated for a specific product, Bespoke Wraps vinyl products include a 1-year commercial product warranty against covered manufacturing defects under normal intended use.

Coverage is subject to proper installation, use, maintenance, handling, and storage.

The commercial warranty does not convert installation errors, misuse, unsuitable surfaces, improper storage, or normal installation difficulty into manufacturing defects.

Applicable legal warranties remain unaffected.

27. Tools and Accessories

Commercial warranty coverage for tools and accessories applies to genuine manufacturing defects.

Normal wear, misuse, accidental damage, improper maintenance, modification, abuse, or damage caused by using a tool for an unintended purpose is not considered a manufacturing defect.

Any mandatory legal rights remain applicable.

28. No Installation Warranty on Product-Only Purchases

Purchasing film, tools, or other products from our website does not include an installation warranty from Pure Bespoke.

Pure Bespoke is not responsible for the quality or workmanship of installation performed by:

the customer;
another wrap shop;
another installer;
a dealership;
a body shop; or
any other third party.

If Pure Bespoke itself performs the installation, that service is governed by the applicable Pure Bespoke service terms and installation warranty, which are separate from these online product Terms.

29. Labour and Third-Party Costs

Unless expressly provided in a written warranty or required by applicable law, Bespoke Wraps does not reimburse third-party:

installation labour;
removal labour;
reinstallation labour;
vehicle downtime;
business interruption;
lost revenue;
lost profits; or
similar consequential expenses.

Customers and professional installers are expected to inspect materials before and during installation and to stop work when an obvious suspected defect is discovered.

30. Shipping

Bespoke Wraps may ship products worldwide, subject to destination availability, carrier restrictions, applicable laws, and product restrictions.

Detailed processing times, shipping options, estimated transit times, and other delivery information are provided in our Shipping Policy.

Estimated delivery dates are estimates unless expressly guaranteed or required by applicable law.

31. Physical Addresses Only

Bespoke Wraps currently ships only to valid physical delivery addresses.

We do not ship to PO boxes.

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

32. International Orders

Customers receiving orders outside Canada are responsible for understanding the import requirements of their country or region.

Unless otherwise stated, international customers are responsible for charges imposed by customs authorities, carriers, governments, or other third parties, including:

customs duties;
import taxes;
brokerage fees;
clearance fees; and
similar import-related charges.

These charges are separate from amounts collected by Bespoke Wraps unless specifically stated otherwise during checkout.

33. Refused International Shipments

If an international shipment is refused because the customer does not wish to pay customs duties, import taxes, brokerage fees, or other applicable import charges, any refund for an otherwise eligible return may be reduced by actual costs incurred by Bespoke Wraps where permitted by law.

These costs may include:

original shipping;
return shipping;
customs charges;
duties;
taxes;
brokerage charges; and
carrier fees.

Special-order or otherwise final-sale products do not become eligible for a change-of-mind refund merely because an international shipment is refused.

34. Lost Packages

If tracking indicates a shipment may be lost or there is a significant delivery problem, contact us at info@purebespoke.ca.

We will work with the applicable carrier to investigate the shipment and determine the appropriate next steps.

Any remedies will be handled in accordance with the circumstances of the shipment, carrier procedures, and applicable law.

35. Delays Outside Our Control

Shipping and delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation interruptions, labour disruptions, natural events, and other external circumstances.

We will make reasonable efforts to assist customers with delivery issues.

Nothing in this section limits statutory delivery or cancellation rights that apply under applicable law.

36. Consumer Legal Warranties

Products purchased by consumers may benefit from legal warranties provided by applicable law in addition to any commercial warranty offered by Bespoke Wraps or a manufacturer.

For example, applicable Quebec consumer law provides legal protections concerning normal use, reasonable durability, hidden defects, and conformity with the product description.

Nothing in these Terms is intended to exclude, restrict, or replace a legal warranty or consumer right that cannot legally be waived.

37. Consumer Online-Purchase Rights

Certain customers may have statutory rights concerning online purchases, including rights relating to required pre-purchase information, delivery, cancellation, refunds, and copies of the purchase contract.

Nothing in these Terms limits rights that apply mandatorily under consumer protection legislation.

Where a provision of these Terms conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will apply.

38. Commercial and Business Customers

Bespoke Wraps sells products to both individual customers and businesses, including professional installers and automotive shops.

Commercial customers are expected to have appropriate knowledge regarding product inspection, storage, installation, and use.

Consumer-specific protections apply where legally applicable. Nothing in these Terms is intended to grant or remove consumer status where the law provides otherwise.

39. Product Performance

PPF, Color PPF, vinyl, and other automotive films are protective and aesthetic products, but no film can guarantee that a vehicle will never experience:

rock chips;
scratches;
impact damage;
paint damage;
staining;
environmental damage; or
other physical damage.

Product performance depends on numerous factors, including installation, maintenance, environmental exposure, vehicle use, impact severity, and condition of the underlying surface.

40. Limitation of Liability

To the maximum extent permitted by applicable law, Pure Bespoke and Bespoke Wraps are not responsible for losses caused by:

improper installation;
incorrect product selection;
misuse;
improper storage;
unsuitable surfaces;
improper maintenance;
unauthorized modifications;
failure to follow applicable product instructions; or
acts or omissions of third-party installers.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded or limited.

41. Intellectual Property

Unless otherwise indicated, content appearing on our websites, including product descriptions, photographs, videos, graphics, designs, logos, branding, written content, and other original materials, is owned by or licensed to Pure Bespoke.

Such content may not be copied, reproduced, republished, distributed, modified, or used commercially without prior written permission, except where permitted by law.

42. Prohibited Use

You may not use our websites:

for unlawful or fraudulent purposes;
to interfere with website security or functionality;
to attempt unauthorized access to our systems;
to misuse payment systems;
to distribute malicious software;
to infringe intellectual property rights; or
in a manner that violates applicable law.

43. Privacy

Personal information collected through our websites and during transactions is handled in accordance with our Privacy Policy and applicable privacy legislation.

The Privacy Policy forms part of the policies governing use of our website.

44. Return & Refund Policy

Our separate Return & Refund Policy provides additional information regarding returns, refunds, eligibility, final-sale products, defective products, and return procedures.

The Return & Refund Policy should be read together with these Terms & Conditions.

If mandatory law provides greater rights than our voluntary return policy, the applicable legal rights will apply.

45. Shipping Policy

Our separate Shipping Policy provides additional information regarding processing times, shipping methods, international orders, delivery estimates, customs, duties, and related shipping matters.

The Shipping Policy should be read together with these Terms & Conditions.

46. Product-Specific Terms

Certain products may have additional instructions, warranty conditions, installation requirements, or restrictions stated on the applicable product page or accompanying documentation.

Those product-specific conditions apply in addition to these Terms, provided they do not conflict with mandatory law.

47. Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will be posted on our website together with the date it was last updated.

Changes apply prospectively and do not retroactively remove rights or obligations arising from purchases already concluded, except where permitted by law.

48. Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to mandatory law, that provision will apply only to the extent legally permitted.

The remaining provisions will continue to apply to the extent permitted by law.

49. No Waiver

If Pure Bespoke does not immediately enforce a provision of these Terms, this does not automatically constitute a waiver of that provision or of our right to enforce it later.

50. Governing Law

These Terms are governed by the laws applicable in the Province of Quebec and the applicable federal laws of Canada.

For customers located outside Quebec, mandatory consumer protection, jurisdiction, or other rights provided by applicable law remain unaffected where they cannot legally be waived.

51. Contact Information

For questions regarding these Terms & Conditions, products, orders, returns, shipping, or warranty claims, contact:

Bespoke Wraps by Pure Bespoke

Pure Bespoke
5111 Rue Bachand
Saint-Hubert, Quebec J3Y 0X3
Canada