Shipping Policy

Last Updated: September 16, 2026

This Shipping Policy applies to orders placed through Bespoke Wraps by Pure Bespoke on purebespoke.ca and bespokewraps.ca.

Bespoke Wraps is operated by:

Pure Bespoke
5111 Rue Bachand
Saint-Hubert, Quebec J3Y 0X3
Canada

Email: info@purebespoke.ca

1. Shipping Destinations

Bespoke Wraps ships to customers in Canada and internationally, subject to:

carrier availability;
destination restrictions;
customs and import requirements;
product restrictions;
applicable laws and regulations.

Some products or destinations may not be eligible for shipping.

2. Physical Addresses Only

We currently ship only to valid physical addresses.

We do not ship to PO boxes.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

3. Order Processing

Orders are processed during regular business days, excluding weekends and statutory holidays.

Processing time may vary depending on:

product availability;
order size;
inventory status;
special-order products;
manufacturer lead times;
payment verification;
destination.

In-stock items are generally processed as quickly as possible.

Special-order, backordered, or manufacturer-supplied products may require additional processing time.

Processing time is separate from carrier transit time.

4. Special Orders and Backorders

Some Color PPF, PPF, vinyl, tools, colours, finishes, or other products may be ordered specifically for the customer after an order is placed.

These products may have extended lead times.

Where possible, estimated lead times may be displayed on the product page, during checkout, or communicated directly to the customer.

Lead times for special-order products are estimates and may be affected by manufacturer availability, transportation, customs, or other circumstances outside our reasonable control.

5. Shipping Rates

Shipping charges are calculated based on factors that may include:

destination;
package size;
package weight;
shipping method;
carrier rates;
product type.

Applicable shipping charges will normally be displayed during checkout.

Additional charges may apply in certain situations, including remote-area delivery, address corrections, customs-related charges, or other carrier-imposed fees.

6. Estimated Delivery Times

Delivery times shown during checkout or communicated by Bespoke Wraps are estimates unless specifically stated otherwise.

Estimated delivery time begins after the order has been processed and transferred to the shipping carrier.

Delivery may take longer because of:

carrier delays;
weather conditions;
customs processing;
transportation disruptions;
high shipping volumes;
labour disruptions;
remote destinations;
incorrect or incomplete addresses;
other circumstances outside our reasonable control.

We cannot guarantee carrier delivery dates unless a specific guaranteed shipping service has been purchased and such guarantee is provided by the carrier.

Nothing in this section limits delivery rights provided by applicable law.

7. Tracking Information

When tracking is available, customers will normally receive tracking information after the order has been shipped.

Tracking information may take some time to become active after the shipping label has been created.

Customers are responsible for monitoring their tracking information and arranging to receive their shipment where necessary.

8. Multiple Shipments

An order may occasionally be shipped in more than one package.

This may occur because of:

product size;
product availability;
different warehouse or supplier locations;
carrier requirements.

If an order is divided into multiple shipments, tracking information may be provided separately for each package.

9. Address Changes

If you notice an error in your shipping address, contact:

info@purebespoke.ca

as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once a shipment has been transferred to the carrier, we may not be able to modify the delivery address.

Additional carrier fees caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

10. Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate delivery information.

If a package is returned because of:

an incorrect address;
an incomplete address;
an unavailable recipient;
failure to collect the shipment;
another delivery issue caused by information provided by the customer,

additional shipping charges may apply before the order can be sent again.

Any refund for an otherwise eligible return may be reduced by actual shipping or carrier costs incurred by Bespoke Wraps where permitted by law.

11. International Shipping

International customers are responsible for understanding the import requirements that apply in their country or region.

International shipping may be subject to:

customs processing;
import restrictions;
duties;
taxes;
brokerage fees;
clearance fees;
carrier fees;
other government or import-related charges.

These charges are normally separate from the product and shipping amounts paid to Bespoke Wraps unless clearly stated otherwise during checkout.

12. Customs, Duties, Taxes, and Brokerage

Customers outside Canada are responsible for customs duties, import taxes, brokerage charges, clearance fees, and similar charges imposed by authorities or carriers in the destination country.

Bespoke Wraps does not control these charges and cannot guarantee the amount that may be assessed.

Customers are responsible for verifying applicable import costs before placing an order.

13. Customs Delays

International shipments may be delayed while being reviewed or processed by customs authorities.

Customs processing times are outside the control of Bespoke Wraps.

A customs delay does not automatically mean that an order is lost or eligible for cancellation.

Applicable legal rights remain unaffected.

14. Refused International Shipments

If an international shipment is refused because the customer does not wish to pay customs duties, import taxes, brokerage charges, or similar fees, the shipment may be returned to us.

Where legally permitted, any refund for an otherwise eligible return may be reduced by actual costs incurred by Bespoke Wraps, including:

original shipping;
return shipping;
customs charges;
duties;
brokerage fees;
carrier fees;
other related expenses.

Special-order, custom, opened, or final-sale products do not become returnable simply because delivery is refused.

15. Lost Packages

If tracking indicates that a shipment may be lost or has not moved for an unusual period of time, please contact:

info@purebespoke.ca

We will work with the shipping carrier to investigate the shipment.

Depending on the circumstances, the carrier may require an investigation before a replacement or other resolution can be provided.

Customers may be asked to provide information or confirmation required by the carrier.

Any resolution will be handled according to the circumstances, carrier procedures, and applicable law.

16. Packages Marked Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

check around the delivery location;
check with other household members or building occupants;
check with reception, concierge, or property management where applicable;
confirm the delivery address on the order;
contact the carrier.

If the package still cannot be located, contact info@purebespoke.ca and we will assist with the available carrier investigation process.

17. Shipping Damage

Customers should inspect their shipment promptly after delivery.

If a package or product arrives visibly damaged, contact info@purebespoke.ca within 48 hours of delivery whenever reasonably possible.

Please include:

your order number;
clear photographs of the shipping box or packaging;
photographs of any visible damage;
photographs of the product;
photographs of the shipping label where relevant;
a description of the issue.

Please keep the damaged product and all packaging until the claim has been reviewed.

The 48-hour reporting period helps us make timely claims with shipping carriers. It does not eliminate rights that cannot legally be excluded simply because the issue was not reported within 48 hours.

18. Wrong Product Received

If Bespoke Wraps ships a materially incorrect product, please contact info@purebespoke.ca as soon as possible.

Provide:

your order number;
photographs of the product received;
photographs of any product labels or packaging.

If we confirm that an incorrect item was shipped by Bespoke Wraps, we will work with you to arrange an appropriate correction, replacement, return, or refund.

Where appropriate, we will cover reasonable shipping costs necessary to correct our error.

A normal variation between the appearance of a colour on a digital screen and the physical product does not, by itself, mean that the wrong product was shipped.

19. Delivery Delays

Although we work to have orders delivered as efficiently as possible, shipping delays can occur.

Bespoke Wraps is not responsible for delays caused by circumstances outside our reasonable control, including:

carrier delays;
severe weather;
customs;
transportation interruptions;
border delays;
strikes or labour disruptions;
natural events;
unusually high shipping volumes.

We will make reasonable efforts to assist customers when delivery problems occur.

Nothing in this section limits any mandatory rights concerning delivery, cancellation, or refunds under applicable law.

20. Order Cancellation After Shipping

Once an order has been shipped, it can no longer normally be cancelled as an unshipped order.

If the product is eligible for return, the customer may request a return according to our Return & Refund Policy after receiving the shipment.

Applicable return shipping costs, restocking fees, and final-sale restrictions may apply.

21. Shipping and Special-Order Cancellations

Special-order products may be ordered from our manufacturer or supplier shortly after the customer places an order.

Once a special-order product has been ordered from the manufacturer or supplier specifically for the customer, it cannot normally be cancelled because of a change of mind.

Please refer to our Return & Refund Policy and Terms & Conditions for additional information.

22. Risk of Fraud or Suspicious Orders

Orders may be reviewed for fraud prevention or payment verification before shipment.

We may request additional information where reasonably necessary to verify a transaction.

Any handling of confirmed orders remains subject to applicable law.

23. Return Shipments

Customers returning an eligible product are responsible for following the return instructions provided by Bespoke Wraps.

For voluntary change-of-mind returns, customers are responsible for:

return shipping costs;
proper packaging;
tracking;
customs documentation where applicable.

Please refer to our Return & Refund Policy for full return requirements.

24. Legal Rights

This Shipping Policy does not replace or limit mandatory rights provided by applicable consumer protection laws.

Customers may have additional rights concerning:

delivery deadlines;
undelivered orders;
online purchases;
cancellations;
refunds;
damaged products;
other matters.

Where applicable law provides greater rights than this Shipping Policy, the applicable legal requirements will apply.

25. Contact Us

For questions regarding shipping, tracking, delivery, customs, damaged packages, or lost shipments, contact:

Bespoke Wraps by Pure Bespoke