Refund Policy

Last Updated: September 16, 2026

This Refund Policy applies to purchases made from Bespoke Wraps by Pure Bespoke through purebespoke.ca and bespokewraps.ca.

Bespoke Wraps is operated by:

Pure Bespoke
5111 Rue Bachand
Saint-Hubert, Quebec J3Y 0X3
Canada

Email: info@purebespoke.ca

1. Refund Eligibility

Refunds may be available for:

approved eligible returns;
products confirmed to have a covered manufacturing defect;
materially incorrect products shipped by Bespoke Wraps;
products damaged during shipping where an appropriate refund is determined;
cancelled orders that are eligible for cancellation;
other situations where a refund is required by applicable law.

Refund eligibility depends on the circumstances of the order and the applicable Return & Refund Policy, Terms & Conditions, product warranty, and consumer protection laws.

2. Change-of-Mind Refunds

Eligible non-defective products may be returned within 14 days of confirmed delivery, subject to approval.

To qualify, the product must be:

unopened;
unused;
uncut;
uninstalled;
undamaged;
in its original packaging;
in resalable condition.

Approved change-of-mind returns are subject to a 20% restocking fee.

The customer is responsible for return shipping.

Original shipping charges are non-refundable for change-of-mind returns.

3. How Change-of-Mind Refunds Are Calculated

For an approved change-of-mind return, the refund will generally equal:

Eligible product purchase price

minus

20% restocking fee

and excluding:

original shipping charges;
return shipping costs;
customs, duties, brokerage, or related charges where applicable.

Applicable taxes will be adjusted as required.

4. Final Sale Products

The following products are not eligible for a change-of-mind refund:

opened PPF rolls;
opened Color PPF rolls;
opened vinyl rolls;
cut material;
cut-to-length material;
installed material;
used products;
used tools;
custom products;
custom orders;
special-order colours;
special-order rolls;
special-order products;
clearance products identified as final sale;
modified products;
products that are damaged after delivery;
products that are no longer in resalable condition.

Final sale restrictions do not remove rights relating to genuine defects, incorrect products shipped by Bespoke Wraps, or other mandatory legal rights.

5. Special-Order Products

Special-order products purchased specifically for a customer are final sale for change-of-mind purposes.

Once a special-order product has been ordered from the manufacturer or supplier, a refund will not normally be provided simply because the customer:

changed their mind;
selected the wrong colour;
selected the wrong finish;
selected the wrong product;
selected wet application instead of dry application, or vice versa;
ordered the wrong quantity;
no longer requires the product;
decided not to proceed with the project.

Genuine manufacturing defects and mandatory legal rights remain unaffected.

6. Cancelled Orders

Cancellation requests are reviewed on a case-by-case basis.

If an eligible order is successfully cancelled before it has been processed, shipped, or ordered from a manufacturer or supplier, a refund may be issued to the original payment method.

Once a special-order product has been ordered specifically for the customer, it cannot normally be cancelled or refunded because of a change of mind.

7. Inspection Before Refund

Returned products must be received and inspected before a voluntary refund is approved.

We may refuse or adjust a voluntary refund where legally permitted if the returned product:

has been opened;
has been used;
has been cut;
has been installed;
is damaged;
is contaminated;
has missing packaging or components;
has been improperly stored;
is no longer resalable;
is different from the product originally purchased.

Receiving authorization to return a product does not automatically guarantee that a refund will be approved.

8. Refund Processing Time

Once an eligible return has been received, inspected, and approved, we normally initiate the refund within 5 business days.

Refunds are generally sent to the original payment method.

The time required for the funds to appear after we issue the refund depends on the customer's:

bank;
credit card provider;
payment processor;
financial institution.

These processing times are outside the control of Bespoke Wraps.

9. Incorrect Product Shipped

If Bespoke Wraps ships a materially incorrect product, contact:

info@purebespoke.ca

Please provide your order number and clear photographs of the product received.

If we confirm that Bespoke Wraps made an error, we may provide an appropriate:

replacement;
correction;
return;
refund.

Where appropriate, we will cover reasonable shipping costs necessary to correct our error.

A normal difference between how a colour appears on a digital screen and the physical product is not, by itself, considered receipt of an incorrect product.

10. Colour and Finish Differences

Colours and finishes may appear differently depending on:

screen settings;
screen calibration;
brightness;
lighting;
photography;
reflections;
viewing angle;
device type.

A slight difference between the appearance of a product online and the physical material does not, by itself, qualify the product for a defect-based refund.

Customers requiring an exact colour or finish should contact us regarding a physical sample before purchasing a full roll whenever possible.

11. Manufacturing Defects

If you suspect a manufacturing defect, stop using, cutting, or installing the product as soon as reasonably possible.

Contact info@purebespoke.ca and provide:

order number;
clear photographs;
video where helpful;
description of the issue;
remaining material;
batch or lot information where available;
relevant installation information.

The claim will be reviewed based on the available evidence and applicable warranty conditions.

Depending on the circumstances, an approved claim may result in a replacement, refund, or another appropriate remedy.

12. Defects Discovered During Installation

If a suspected defect becomes apparent during installation, installation should stop as soon as reasonably possible.

The installer should document the issue with photographs and/or video and contact Bespoke Wraps.

If installation continues after an obvious issue has been identified, the claim will be reviewed on a case-by-case basis.

Continuing installation after discovering an obvious problem may affect the remedy available under a voluntary commercial warranty, particularly where continuing installation increased the loss or made the original issue more difficult to assess.

Mandatory legal rights remain unaffected.

13. Installation Errors

Refunds are not normally provided for problems caused by improper installation rather than a manufacturing defect.

Examples include problems caused by:

improper surface preparation;
contamination;
incorrect installation solution;
incorrect installation temperature;
excessive stretching;
overheating;
improper handling;
unsuitable installation chemicals;
unsuitable surfaces;
improper storage;
incorrect installation technique;
lack of installer experience.

Difficulty installing PPF, Color PPF, or vinyl does not, by itself, establish that the product is defective.

14. Shipping Damage

If a product arrives visibly damaged during transportation, please contact info@purebespoke.ca within 48 hours of delivery whenever reasonably possible.

Please provide:

order number;
photographs of the packaging;
photographs of the damaged product;
photographs of the shipping label where relevant;
description of the damage.

Keep the product and packaging while the claim is being reviewed.

If a shipping damage claim is confirmed, the appropriate remedy may include a replacement, refund, or another resolution depending on the circumstances.

15. Refunds for International Orders

Eligible international refunds are subject to the same basic eligibility requirements as domestic refunds.

For voluntary change-of-mind returns, the customer is responsible for:

return shipping;
customs documentation;
duties;
taxes;
brokerage;
import or export charges;
related return costs.

Original international shipping charges are non-refundable for change-of-mind returns.

16. Refused International Shipments

Refusing a shipment because of customs duties, import taxes, brokerage fees, or similar charges does not automatically qualify the order for a full refund.

Where permitted by law, any eligible refund may be reduced by costs incurred by Bespoke Wraps, including:

original shipping;
return shipping;
customs charges;
duties;
taxes;
brokerage fees;
carrier fees;
other related costs.

Special-order, custom, opened, or final sale products do not become refundable merely because delivery is refused.

17. Third-Party Labour and Related Expenses

Unless expressly covered by a written warranty or required by applicable law, refunds do not include reimbursement for third-party:

installation labour;
removal labour;
reinstallation labour;
vehicle downtime;
business interruption;
lost income;
lost profits;
similar indirect expenses.

Product-only purchases from Bespoke Wraps do not include a Pure Bespoke installation warranty.

18. Refund Method

Approved refunds are generally issued to the same payment method used for the original transaction.

We may require additional information if the original payment method is unavailable or if another method is required by the payment processor or applicable law.

19. Legal Rights

This Refund Policy describes our voluntary refund procedures and does not replace or restrict mandatory rights available under applicable law.

Consumers may have additional rights relating to:

defective products;
legal warranties;
products that do not conform to their description;
online purchases;
undelivered orders;
cancellations;
other consumer protection matters.

Where applicable law provides greater rights than this policy, the applicable legal requirements will apply.

20. Contact Us

For questions regarding a refund, return, defective product, incorrect order, or shipping damage, contact:

Bespoke Wraps by Pure Bespoke