Pure Bespoke Privacy Policy

Last Updated: September 16, 2026

Pure Bespoke, including Bespoke Wraps by Pure Bespoke, is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit or use purebespoke.ca, bespokewraps.ca, purchase products or services, contact us, or otherwise interact with Pure Bespoke.

Bespoke Wraps is operated by:

Pure Bespoke 5111 Rue Bachand Saint-Hubert, Quebec J3Y 0X3 Canada

Email: info@purebespoke.ca

Websites: purebespoke.ca and bespokewraps.ca

1. Privacy Officer

The person responsible for the protection of personal information at Pure Bespoke can be contacted as follows:

Privacy Officer Pure Bespoke 5111 Rue Bachand Saint-Hubert, Quebec J3Y 0X3 Canada

Email: info@purebespoke.ca

Questions, requests, or complaints regarding personal information may be directed to the Privacy Officer.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• first and last name;

• email address;

• telephone number, when provided;

• billing address;

• shipping address;

• account information, if you create an account;

• order and purchase history;

• products purchased or viewed;

• communications with us;

• information submitted through contact, quote, booking, or other forms;

• vehicle information provided in connection with a product, quote, or service;

• return, refund, shipping, and warranty information;

• reviews, feedback, or other information voluntarily submitted to us;

• IP address;

• browser and device information;

• website activity and interactions;

• cookie and analytics information;

• approximate location information derived from an IP address or similar technology;

• marketing preferences and consent choices;

• payment-related information necessary to process a transaction.

We seek to collect only personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. Payment Information

Payments made through our website may be processed by Wix and/or third-party payment processors and financial institutions.

Payment providers may collect information such as:

• payment card details;

• billing information;

• transaction information;

• fraud-prevention information.

Pure Bespoke generally does not directly receive or store complete credit or debit card numbers. Payment information is processed through the applicable payment provider according to its own security and privacy practices.

4. How We Collect Personal Information

We may collect personal information when you:

• visit our website;

• place an order;

• create a customer account;

• request a quote;

• book or inquire about a service;

• submit a website form;

• contact us by email or through our website;

• request a return, refund, exchange, or warranty claim;

• subscribe to marketing communications;

• participate in a promotion;

• leave a review or provide feedback;

• interact with cookies, analytics, or similar technologies;

• otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically when you use our websites.

5. Why We Collect and Use Personal Information

We may use personal information for purposes including:

• processing and fulfilling orders;

• processing payments;

• shipping products;

• providing order confirmations and updates;

• providing customer service;

• responding to questions and inquiries;

• preparing quotes;

• managing appointments or services;

• administering customer accounts;

• processing returns, refunds, and exchanges;

• processing warranty or product claims;

• investigating shipping issues;

• detecting and preventing fraud or misuse;

• maintaining transaction and accounting records;

• complying with tax, legal, and regulatory obligations;

• maintaining and improving our websites;

• understanding website performance and customer interactions;

• improving our products and services;

• maintaining website security;

• troubleshooting technical issues;

• communicating important information about orders or accounts;

• sending promotional or marketing communications where permitted and where appropriate consent has been obtained;

• measuring the effectiveness of marketing or advertising where permitted;

• protecting the rights, property, and security of Pure Bespoke, our customers, and others;

• establishing, exercising, or defending legal rights.

We will not use personal information for a materially different purpose without obtaining consent where consent is required by law.

6. Information Required to Complete an Order

Certain personal information is necessary for us to process and fulfill an order.

For example, we may require your:

• name;

• shipping address;

• billing information;

• email address;

• payment information.

If information necessary to complete a transaction is not provided, we may be unable to process or deliver the order.

7. Wix Platform

Our websites are hosted and operated using the Wix.com platform.

Wix provides the online infrastructure that allows us to operate our website, online store, customer management features, forms, analytics, and other website functionality.

Personal information may therefore be collected, processed, transmitted, or stored using Wix systems and services.

Wix may process personal information in accordance with its own privacy policies and legal obligations.

8. Service Providers and Third Parties

We may share personal information with service providers when reasonably necessary to operate our business and provide our products and services.

These may include:

• Wix and its affiliated service providers;

• payment processors;

• banks and financial institutions;

• shipping and courier companies;

• logistics providers;

• email and communication providers;

• website hosting and technology providers;

• analytics providers;

• marketing and advertising platforms where enabled and consented to where required;

• fraud-prevention and security providers;

• accounting and bookkeeping providers;

• legal, insurance, and professional advisers;

• government, regulatory, tax, law enforcement, or judicial authorities where legally required.

These parties are provided only with information reasonably necessary for the services they perform or as otherwise permitted by law.

9. We Do Not Sell Personal Information for Money

Pure Bespoke does not sell customer personal information for monetary compensation.

We may provide information to service providers and technology partners as described in this Privacy Policy in order to operate our business, process transactions, provide services, analyze our website, or conduct marketing where permitted.

10. Shipping Providers

When an order requires delivery, we may provide necessary information to shipping and logistics providers, including:

• customer name;

• shipping address;

• telephone number where required;

• email address where required;

• shipment details.

This information is used to deliver the order, provide tracking, resolve delivery issues, and comply with customs or international shipping requirements.

11. International Orders and Customs

For international shipments, personal information may need to be provided to:

• shipping carriers;

• customs authorities;

• customs brokers;

• government agencies;

• import and export authorities.

Information may be required to process and deliver international shipments or satisfy legal and customs requirements.

12. Information Outside Quebec and Canada

Some of our service providers, technology platforms, payment processors, shipping companies, or other partners may operate or maintain systems outside Quebec or outside Canada.

As a result, personal information may be transferred to, processed in, or stored in another province, country, or jurisdiction.

Information handled outside Quebec may be subject to the laws of the jurisdiction where it is processed or stored.

Where required by applicable law, Pure Bespoke takes reasonable steps to assess and appropriately manage the protection of personal information before communicating it outside Quebec.

13. Cookies and Similar Technologies

Our websites may use cookies and similar technologies.

Cookies are small files placed on a device or browser that help websites function and may provide information about how a website is used.

Cookies may include:

Essential Cookies

These cookies are necessary for the operation, security, checkout, shopping cart, account, and basic functionality of the website.

Essential cookies may operate without optional consent where permitted by law because the website may not function properly without them.

Functional Cookies

These cookies may remember preferences and provide additional website functionality.

Analytics Cookies

Analytics technologies may help us understand information such as:

• website traffic;

• pages visited;

• how visitors interact with our website;

• device and browser types;

• website performance.

Advertising and Marketing Cookies

Where enabled, advertising or marketing technologies may help measure advertising performance or provide more relevant advertising.

Where applicable law requires consent before activating non-essential analytics, advertising, identification, localization, or profiling technologies, these technologies will be subject to the visitor's consent choices.

14. Cookie Choices

Where available, visitors may use our website's cookie settings or consent banner to manage non-essential cookies.

Visitors may be able to:

• accept cookies;

• reject non-essential cookies;

• choose specific categories of cookies;

• modify their preferences later.

Browser settings may also allow users to block or delete cookies.

Disabling certain cookies may affect some website features or functionality.

15. Analytics and Advertising Technologies

We may use analytics and advertising services available through Wix or other providers to understand website use and improve our website and marketing.

Depending on the tools enabled on our website and the visitor's consent choices, these technologies may process information including:

• IP address;

• device information;

• browser information;

• website interactions;

• pages viewed;

• referral information;

• approximate location;

• advertising interactions.

Where technologies perform identification, localization, or profiling functions that require user activation under applicable law, visitors will be provided with an appropriate choice before those functions are activated.

16. Marketing Communications

If you subscribe to promotional communications or otherwise provide appropriate consent, we may use your contact information to send:

• product announcements;

• promotions;

• discounts;

• company news;

• product launches;

• Bespoke Wraps updates;

• other relevant marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us at info@purebespoke.ca.

Unsubscribing from marketing communications does not prevent us from sending transactional or administrative communications relating to an order, payment, account, return, warranty claim, or other business relationship.

17. Customer Accounts

If our website allows customers to create an account, we may collect and maintain information associated with that account.

This may include:

• name;

• email address;

• login credentials or account identifiers;

• saved addresses;

• order history;

• account preferences.

Login credentials may be managed through Wix or another platform provider and may not be directly accessible to Pure Bespoke in their original form.

18. Contact Forms, Quotes, and Inquiries

When you contact us through a website form, email, quote request, or other communication method, we may retain the information you provide in order to:

• respond to your inquiry;

• prepare a quote;

• provide requested information;

• follow up regarding products or services;

• maintain appropriate business records.

Please avoid sending personal information that is not reasonably necessary for your request.

19. Product Reviews, Photos, and User-Submitted Content

If customers voluntarily submit reviews, testimonials, photographs, videos, or other content, we may use that content as permitted by the customer's submission, consent, applicable website features, and applicable law.

We will not intentionally publish private customer contact information as part of a public review or testimonial.

20. Security of Personal Information

Pure Bespoke takes reasonable administrative, technical, and organizational measures intended to protect personal information against risks such as:

• unauthorized access;

• unauthorized disclosure;

• misuse;

• loss;

• theft;

• alteration;

• destruction.

We also rely on technology and service providers such as Wix and payment providers that maintain their own security measures.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

21. Access to Personal Information Within Pure Bespoke

Access to personal information is limited to persons who reasonably require access to perform business functions.

Where applicable, service providers may also receive access to information necessary to perform their contracted services.

22. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

Retention periods may depend on factors including:

• the type of information;

• the reason it was collected;

• order and transaction requirements;

• warranty periods;

• tax and accounting requirements;

• fraud-prevention needs;

• potential disputes or legal claims;

• requirements imposed by applicable law.

When personal information is no longer required, we may securely destroy it or anonymize it in accordance with applicable requirements.

23. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information.

These rights may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• withdraw consent for certain uses or disclosures, subject to legal limitations;

• request information regarding how your personal information is used;

• request information regarding categories of persons who may have access to your information;

• request information about how long information is retained;

• request deletion or cessation of certain uses where applicable;

• request a copy of computerized personal information in an appropriate structured technological format where required by law;

• request that qualifying information be transferred where such a right applies;

• make a complaint concerning our privacy practices.

Certain legal or business requirements may prevent us from immediately deleting some information.

For example, we may need to retain transaction records to meet accounting, tax, fraud-prevention, or other legal obligations.

24. Access and Correction Requests

To request access to or correction of your personal information, contact:

Privacy Officer Pure Bespoke

Email: info@purebespoke.ca

Mail:

5111 Rue Bachand Saint-Hubert, Quebec J3Y 0X3 Canada

We may need to verify your identity before processing a privacy request.

We will respond to eligible requests in accordance with applicable legal requirements.

25. Withdrawal of Consent

Where processing is based on consent, you may request to withdraw your consent for future use or disclosure of your personal information, subject to legal and contractual limitations.

Withdrawal of consent may affect our ability to provide certain products or services where the information is necessary to complete the requested transaction or service.

To withdraw consent, contact info@purebespoke.ca.

26. Privacy Complaints

If you have a concern or complaint regarding the collection, use, disclosure, retention, or protection of your personal information, please contact our Privacy Officer.

We will review privacy complaints and take reasonable steps to address legitimate concerns.

Privacy Officer: Pure Bespoke Email: info@purebespoke.ca

27. Fraud Prevention and Security

We may use information associated with transactions, devices, payment methods, accounts, or website activity to identify or prevent:

• fraud;

• unauthorized transactions;

• abuse;

• security threats;

• violations of our Terms & Conditions.

Payment providers and other security providers may also perform their own fraud-prevention analysis.

28. Automated Processing

Pure Bespoke does not currently rely on exclusively automated decision-making to make significant decisions about customers.

Third-party payment processors, fraud-prevention providers, or technology platforms may use automated systems as part of their services and are responsible for their own applicable privacy practices.

If Pure Bespoke begins using personal information to make decisions based exclusively on automated processing in circumstances requiring additional disclosure, we will provide the information required by applicable law.

29. Children's Privacy

Our websites and products are not specifically directed toward children.

We do not knowingly seek to collect personal information from children except where permitted by law and, where required, with appropriate consent.

If you believe a child has provided personal information to us improperly, contact info@purebespoke.ca.

30. Legal Disclosure

We may disclose personal information when reasonably necessary or legally required to:

• comply with applicable laws;

• respond to lawful requests or court orders;

• cooperate with regulatory or law enforcement authorities;

• investigate suspected fraud or illegal activity;

• enforce agreements or legal rights;

• protect the safety, rights, or property of Pure Bespoke, our customers, or others.

31. Business Transactions

If Pure Bespoke undergoes a business transaction such as a sale, merger, restructuring, financing, or transfer of business assets, personal information may be disclosed or transferred as part of that transaction where permitted by applicable law and subject to appropriate privacy protections.

32. Third-Party Websites

Our website may contain links to websites, social media platforms, payment providers, or services operated by third parties.

Pure Bespoke does not control the privacy practices of independent third-party websites.

Visitors should review the privacy policies of third-party services before providing personal information to them.

33. Social Media

Pure Bespoke and Bespoke Wraps may maintain accounts on third-party social media platforms.

When you interact with us through a social media platform, that platform may collect or process information according to its own privacy practices.

Information you choose to make public through a social media platform may also be publicly visible.

34. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our practices;

• new website features;

• new technologies or service providers;

• changes to applicable laws or regulations.

The current version will be posted on our website with an updated Last Updated date.

Where required by law, significant changes will be communicated through an appropriate notice.

35. Applicable Law

Our privacy practices are governed by applicable privacy laws, including applicable laws of Quebec and Canada.

Customers located in other jurisdictions may have additional privacy rights under laws applicable to them.

Nothing in this Privacy Policy is intended to restrict privacy rights that cannot legally be waived.

36. Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Privacy Officer Pure Bespoke 5111 Rue Bachand Saint-Hubert, Quebec J3Y 0X3 Canada

Email: info@purebespoke.ca

Website: purebespoke.ca Website: bespokewraps.ca

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